Administrative Staff: Billing & Care Coordinator

Introduction

We are a passionate, supportive outpatient behavioral health group practice serving individuals, couples, families, and children in Eastlake (91914) and Clairemont (92117), San Diego. Our team consists of providers who truly love the work that we do and as such nurture a trauma-informed culture. If a positive, healthy, encouraging and supportive work environment are important to you, that is truly where we shine.

Job Summary:

We require someone with great customer service experience to help triage new clients to the appropriate therapist based on an evaluation of the therapist’s background and availability. The ideal Admin Assistant is detail oriented and will effectively track inbound calls, verify clients’ eligibility, and respond to phone calls and emails in a timely fashion (within 24 hours excluding weekends). Excellent verbal and written communication skills are a must.

Responsibilities & Activities:

• Answering live calls
• Timely phone / email communication with potential clients
• Scheduling new clients
• Verifying insurance benefits
• Verifying authorizations with insurances
• Following up on denied claims
• Contracting and credentialing new insurance panels
• Invoicing and billing

Qualifications:

• Customer service: 1-3 years preferred.
• Insurance verification/authorization/medical claims and/or medical billing: 1-3 years preferred.

What We Offer

• Competitive Pay ($15.00 - $18.00 per hour + annual bonus)
• Work location: remote
• Flexible Scheduling
• Paid Onboarding
• Short term disability and life insurance

Eligible for full time benefits including:

• Medical, Vision and Dental insurance
• Paid sick time, vacation and wellness days.
• Monthly wellness stipend